Last updated: June 24, 2024
1. General
a. The website https://prakritisaurabh.org/ (“Website/Site”) is operated by PRAKRITI SAURABH Agriculture Innovation (“We/Our/Us”).
b. We are dedicated to delivering your order within the specified time frame as outlined in this Shipping Policy (“Policy”).
c. We currently deliver products across India, subject to the terms and conditions specified in this Policy.
d. Please ensure that you read our Terms and Conditions along with this Policy to understand all terms governing your purchase.
e. By using this website, you agree to the terms outlined in this Policy without modification. If you do not agree to these terms, please refrain from making transactions on this website.
f. All transactions on this Website are conducted in Indian Rupees (INR). Your payment may be charged in your local currency at the applicable exchange rate.
g. Our primary delivery partners are DTDC, BlueDart, Delhivery, and Ecom Express.
h. All orders are contingent on product availability. If an item is out of stock when you place your order, we will notify you and refund the full amount using the original payment method.
i. We make every effort to ensure that products are delivered to you in a timely manner.
j. Please read this Policy before making a purchase to understand your rights and our obligations.
2. Definitions
a. “Customer” refers to a person who buys goods for consideration, excluding those who purchase goods for resale.
b. “Website” refers to https://prakritisaurabh.org/.
3. Cost of Shipping
a. We charge a flat shipping rate of Rs. 90 for all products, regardless of the order size or delivery location.
b. Shipping charges are applied at checkout along with the total price of the goods.
c. Orders over Rs. 500 are eligible for free shipping.
d. The shipping cost mentioned is applicable for all products delivered under this Website.
4. Shipping Updates
a. Once your order ships, you will receive a notification via email containing details of the courier service provider and other relevant information.
b. For more details, you can track your shipment by logging into your account and selecting the product you purchased on the website.
5. Handling Time
a. It typically takes 5-14 days to process and delivered products once the order is placed with us.
b. We strive to process and dispatch your products as quickly as possible.
6. Time for Shipping
a. Delivery times depend on the product ordered and the delivery location. Approximate delivery times are specified on the product details page or during the checkout process.
b. Delivery times are indicative and may vary due to external factors such as weather conditions, logistical issues, or other unforeseen circumstances.
7. International Shipping
a. We do not currently deliver to locations outside India.
8. Other Rules
a. The shipping address cannot be changed once the order has been placed on the Website.
b. While we aim to ship all your ordered products together, this may not always be possible due to product characteristics or availability.
c. Partial refunds will not be entertained for any reason.
d. Although we engage logistics partners with high standards and ethics, we cannot control their actions. We are not liable for any action or inaction on their part. Any disputes between you and logistics partners must be resolved directly between you and the logistics partner.
e. You can provide special delivery instructions in the “My Orders” section after placing your order.
9. Restrictions
a. Some items may not be eligible for delivery to certain geographical locations. You will be notified of any restrictions at checkout or earlier.
10. Wrong or Incomplete Address
a. Ensure that all information provided is accurate and sufficient for delivery.
b. If incorrect shipping information causes a delay or missed delivery, you are not eligible for reshipment or a refund.
11. Return and Refund
a. If an order cannot be shipped or delivered due to unforeseen circumstances, it will be canceled, and you will receive a full refund.
b. You can cancel your order after the date of the transaction but before dispatch. Once dispatch is initiated, the order cannot be canceled.
c. We do not process returns if you ordered the wrong product model, color, or type.
d. Return and refund requests require relevant documents and proof of purchase.
e. Returns are subject to verification by an authorized representative.
f. Products are eligible for replacement only if the same model is available. If out of stock, a refund will be provided.
g. Refunds are applied to the original payment method.
h. For Cash on Delivery purchases, refunds will be made to the bank account details provided by you.
i. Warranty claims must follow the manufacturer’s instructions. If unavailable, we will assist in connecting you with the manufacturer.
j. Replacement requests must be made within 76 hours of receiving a defective or damaged product.
k. We will repair, replace, or refund defective products if notified within 76 hours of receipt.
l. Damaged products must be returned in their original condition and packaging.
m. If payment is deducted but the order is not confirmed, contact your bank. It takes seven business days to reverse the amount.
n. If unresolved, contact our customer care at +91-9820073473.
o. We may refuse repair, replacement, or refund if:
- The product was a sale or promotional item.
- The product has been used or opened.
- The product is not in its original condition.
- The product was misused, causing the problem.
- You were aware of the problem before purchase.
- The product is a gift or free service.
- The product is damaged or tampered with.
- The return window or refund period has expired.
- Exceptions apply under the Consumer Protection Act, 2019.
12. Rules for Returning Products
a. To cancel a product, visit “My Account,” select “My Orders,” and choose the order to cancel. Alternatively, email info.prakritisaurabh@gmail.com.
b. Products must be returned in the same condition as received.
c. Properly pack and label the product with the order number, return address, and your address.
d. Return products in their original packaging.
e. We are not liable for damage during return transit. Pack the product securely to prevent damage.
f. Send eligible returns to:
PRAKRITI SAURABH
“SWAR RANG”, 16/4, NEEL SAGAR RESIDENCY
OPP VEDANTA ACADEMY, MALAVALI ROAD,
LONAVALA 410405
g. Customers bear the cost of returning products.
h. Returns must include all accessories (including freebies). Missing items will be deducted from the refund.
i. Returned products will be tested to verify the fault.
j. Include a copy of the receipt or invoice with the return.
k. You will receive an email or SMS notification of the return status.
13. Your Data
a. Your data privacy during the shipping process is governed by our Privacy Policy.
14. Changes to This Policy
a. We may update this Policy periodically. Review it before using the website to understand the current terms.
b. If you do not agree with the revised Policy, stop using the Services. Continued use indicates your acceptance of the new Policy.
15. Force Majeure
We are not liable for delays or interruptions due to events beyond our control, including natural disasters, pandemics, acts of God, legal actions, wars, terrorism, strikes, or other unforeseeable events.
16. Contact Us
For feedback, concerns, or queries, contact us at:
Customer Care: +91-9820073473